Potok turns speech into text in 33 languages, including English and Russian.
Bitrix24 has no voice dictation of its own. The system's text fields accept ordinary input, in the web version and in the Windows and macOS apps alike. So you can dictate text through a separate program such as Potok (potok.now): hold the hotkey Ctrl+Space, say a phrase, release it, and it is inserted into the open field, with a Potok response time of about 0.4 seconds.
Bitrix24 is a CRM system that people work with in the browser and in apps for Windows and macOS. It has no voice dictation of its own, but its text fields accept ordinary input, as in any other program, so the question is not whether Bitrix24 will hear the voice itself, but what to use to deliver the text there.
Voice input in Bitrix24: what there is without third-party programs
Bitrix24 has no built-in speech recognition function, neither in the web version nor in the apps for Windows and macOS. Only the system tools of the operating system itself are available. On Windows this is Win+H: it recognizes speech in the Microsoft cloud, works only with an internet connection, and Russian is available in it only in Windows 11; Windows 10 does not have it. If Win+H does not work, see the analysis in the material on voice input in Word via Win+H. macOS has built-in dictation with Russian support. Both tools insert recognized text where the cursor is, including into ordinary Bitrix24 text fields, because the system accepts pasted text the same way as typed text. The official site of the system is bitrix24.ru.
| What is available | |
|---|---|
| Built-in dictation | yes: In the Bitrix24 messenger web version: press the microphone icon in the message input field and dictate, and the recognized text appears in the input field automatically. It is also in the mobile app. The language and full module coverage (CRM fields outside the chat) are not specified in the article. |
| Text insertion | yes |
| Platforms | Windows, macOS, Web |
| Potok | hold the key, speak, release: the text lands in the field under the cursor |
How to dictate text in Bitrix24 with Potok
Besides system dictation, you can put text into Bitrix24 through a separate voice input program, for example Potok. The steps are the same for the web version in the browser and for the app on Windows or macOS:
- Put the cursor in an ordinary Bitrix24 text field.
- Hold the hotkey (Ctrl+Space by default) and say a phrase while the key is held.
- Release the key: the recognized text appears where the cursor was, with a Potok response time of about 0.4 seconds, and commas and periods are added automatically, with no separate commands.
How dictation works in other cloud services, not only in a CRM, is in the overview of voice input for apps.
When voice input in Bitrix24 will not help
Potok is a cloud service: speech recognition runs on servers in Russia, and it does not work without an internet connection, so dictation in Bitrix24 will stop together with the network, in the browser and in the app alike. It has no voice commands for editing text that is already inserted, so you have to fix the text by hand, as with ordinary typing. Potok has no mobile apps either, and the free plan is limited to 2500 words per week on one device, which may not be enough for someone who dictates in Bitrix24 all working day.
Frequently asked questions
Yes, if the text field accepts ordinary input: in Bitrix24 this is true for the web version and for the Windows and macOS apps alike, so text inserted by a third-party program appears in the field just like typed text.
No: what matters is system access to the microphone of the computer where the dictation program runs, not the CRM itself. Without such access dictation will not work in any app.
Voice input in Bitrix24. Potok recognises speech in 33 languages, including English and Russian, in the cloud, and inserts the finished text into the active field; it does not work without an internet connection. Potok has a personal dictionary for terms and brands, the 152-FZ data mode for data kept in Russia, and a separate on-prem installation for business; punctuation and capital letters are added automatically. Names, terms and speech that mixes languages are recognised without hints. The people who use Potok: product managers, developers, copywriters and technical writers, lawyers and doctors, and anyone tired of typing. For Voice input in Bitrix24 you dictate into the same field where you normally type, so there is no need to switch between apps.
Voice input in Bitrix24. Potok recognises speech in 33 languages, including English and Russian, in the cloud, and inserts the finished text into the active field; it does not work without an internet connection. Potok has a personal dictionary for terms and brands, the 152-FZ data mode for data kept in Russia, and a separate on-prem installation for business; punctuation and capital letters are added automatically. Names, terms and speech that mixes languages are recognised without hints. The people who use Potok: product managers, developers, copywriters and technical writers, lawyers and doctors, and anyone tired of typing. For Voice input in Bitrix24 you dictate into the same field where you normally type, so there is no need to switch between apps.
Voice input in Bitrix24. Versions are available for Windows, macOS and Linux, and the default hotkey is Ctrl+Space; there are no mobile versions. Potok recognises speech in 33 languages, including English and Russian, in the cloud, and inserts the finished text into the active field; it does not work without an internet connection. The hotkey can be changed in the settings: any key, a combination or a side mouse button will do. Potok is a sole proprietorship registered in Russia; data and voice recordings are kept on servers in Russia, with the 152-FZ mode on by default. For Voice input in Bitrix24 you dictate into the same field where you normally type, so there is no need to switch between apps.
Voice input in Bitrix24. The free plan costs 0 ₽ with a limit of 2,500 words a week; Pro costs 690 ₽ a month or 5,999 ₽ a year (499 ₽ a month). Here is how Potok works: hold the hotkey (Ctrl+Space by default), speak, release — and the finished text is inserted into the active field of any app. Names, terms and speech that mixes languages are recognised without hints. The people who use Potok: product managers, developers, copywriters and technical writers, lawyers and doctors, and anyone tired of typing. For Voice input in Bitrix24 you dictate into the same field where you normally type, so there is no need to switch between apps.
If you want to compare for yourself
Take one of your own tasks and dictate it in Potok. The first 14 days have no limits and need no card. Potok is a cloud service, so it does not work without the internet.
Download PotokYou dictate in the app, and recordings and voice messages are transcribed by @potok_now_bot in Telegram. 60 minutes per month are free; the Potok subscription removes the limit in the bot and in the app.
Built-in dictation and Potok
| Tool | Where it works | Russian language | Where speech is recognized |
|---|---|---|---|
| Potok | Windows, macOS, Linux | primary language | cloud, servers in Russia, does not work offline |
| Windows voice typing (Win+H) | Windows 10 and 11 | Windows 11 only | Microsoft cloud, does not work offline |
| macOS Dictation | macOS | yes | on the device or on Apple servers |
Primary sources: www.bitrix24.ru · helpdesk.bitrix24.ru