FAQ

How to contact Potok support

Mark Vesyoly · founder of Potok · ~9 min

Potok turns speech into text in 33 languages, including English and Russian.

You can contact Potok (potok.now) support by writing to the email support@potok.now or on Telegram at https://t.me/ai23c. Support has no phone. Priority support is part of the Pro subscription, and in the Telegram bot @potok_now_bot 60 minutes of recording a month are transcribed for free.

You can contact Potok support by email or with a message on Telegram, and support has no phone.

Where to write to Potok support

You can write to Potok support at the email address support@potok.now or on Telegram at https://t.me/ai23c. Support has no phone. Priority support is part of the Pro subscription; together with it Pro includes dictation with no word limit, a personal dictionary and snippets. Response times are not stated. What else is included in free access and in the subscription is visible in the comparison block below, and in the bot for recordings 60 minutes of transcription a month are available for free; the answer about 60 minutes a month will help you find out whether that is enough.

Prices and terms are taken from the services' official websites.
ServicePlatformsFreePricePayment from RussiaWhere speech is recognized
PotokWindows, macOS, LinuxFree: 2500 words per week; full access for the first 14 days, no card neededPro 690 ₽/mo, 499 ₽/mo when paid yearlyRussian bank cards, rublescloud, servers in Russia; internet required
MolviWindows, macOSfree forever, no accounts and no payment—not needed: the product is free; voluntary donations are accepted via Telegram Tribute or by card on the website, amounts are not fixeddevice (offline; best quality on an NVIDIA GPU, otherwise a fast model on the CPU)
Voco (TsRT) and Laitis: legacy voice input programs for WindowsWindowsVoco: unknown, was a paid product with Basic/Professional/Enterprise versions, there was no free version. Laitis: there is a free version ("free, no ads"), plus a separate paid version which, according to the developers, is distinguished by stable operation—not disclosedVoco: judging by the user manual (2022), Voco's speech recognition historically worked locally on the PC (offline, no internet), which set it apart from modern cloud services, but this is not confirmed on the current site, since the product is not found in the current catalog. Laitis: the laitis.ru site states that speech recognition requires an internet connection, that is, cloud processing
v2txt.ruWindows, macOSStart plan: 2000 words/week0 ₽/n/a (all of Pro is free until the end of 2026 (the regular Pro/Premium price after 2026 is not published on the website))rubles directly (Visa, Mastercard, Mir cards and T-Bank are accepted)cloud (Russia) in online mode; offline mode processes on the device
SpeechPad (voice notepad)Web (Chrome), Chrome extension, Android, iOS, integration modules for Windows/Mac/Linuxbasic voice input in the notepad is free; transcription of audio/video up to 15 minutes is free100 ₽/mo (extended mode (integration of voice input with Windows/Linux OS, removal of the 15-minute transcription limit): the amount appears in user comments/reviews, and no exact official price list was found on the site)yes: Robokassa and bank cards are accepted (for payment from abroad, an alternative site voicenotebook.com with PayPal is mentioned)not disclosed
DiktuyWindows, macOS30 minutes of dictation per month, free forever239 ₽/mo (Profi (monthly equivalent when billed yearly)); 2870 ₽/yr (Profi (year, billed in full)); 479 ₽/mo (Max (monthly equivalent when billed yearly))rubles directly (not confirmed)cloud (the data center country is not disclosed on the website) (not confirmed)
Win+H (Windows voice typing)Windowsfree, built into Windows 10 and Windows 11—not disclosedcloud (Azure Speech services, Microsoft) — an internet connection is required
SpeakFlowWindows, Web30 minutes of dictation per month, free forever690 ₽/mo (Personal (unlimited))rubles directlycloud (the data center country is not disclosed on the website) (not confirmed)
SpokenlymacOS, Windows, Linux, iOSlocal models (Whisper/Parakeet) are free forever with no word limit; connecting your own API keys (BYOK) is also free$9.99/mo (Pro, monthly); $99.99/yr (Pro, yearly (≈$8.33/mo))not disclosedhybrid: locally on the device (Whisper/Parakeet, free) or in the cloud (GPT-4o Transcribe, Deepgram Nova 3, Soniox and others, via BYOK or Pro)
Wispr FlowmacOS, Windows, iOS, Android2000 words/week on desktop, 1000 words/week on mobile$15/mo (Pro, monthly payment); $12/mo (Pro, when paid for a year ($144/year))there is no standard payment with a Russian card: on Windows/Mac/web payment is only in USD; per earlier data, from Russia it is actually possible to pay through an iOS subscription in the App Store, but the exact amount in rubles is not verified (not confirmed)cloud (the data center country is not publicly disclosed) (not confirmed)
A-GolosmacOS, Windows, Android20 minutes of audio per month free, no card attached490 ₽/mo (Lite, 120 min/mo); 4900 ₽/yr (Lite, yearly); 950 ₽/mo (Pro, 300 min/mo)rubles directly (through an external payment provider, card data is not stored by the service)cloud: the policy states that personal data is stored on servers in Russia, but the speech recognition itself is performed by OpenAI (USA); results and audio are not stored on the company's servers

How to contact support

To write to support, two steps are enough.

  1. Choose a convenient channel: the email support@potok.now or Telegram https://t.me/ai23c.
  2. Write your message there. You do not need to call: support has no phone.
  3. If you have a Pro subscription, priority support is part of it; the Pro subscription also removes the word limit and adds a personal dictionary and snippets.

Answers to other questions about voice input are collected in the questions section.

What Potok does not have

Potok has no apps for Android and iPhone, no work without the internet and no voice commands. For those who dictate all day, the free limit is too small. Recognition is in the cloud, on servers in Russia, and needs the internet: without it Potok does not recognize speech.

Frequently asked questions

Does Potok support have a phone?

No, support has no phone. You can write to the email support@potok.now or on Telegram at https://t.me/ai23c.

What does priority support give?

Priority support is part of the Pro subscription, together with no word limit, a personal dictionary and snippets. Response times are not stated.

How to contact Potok support: what to do and what to check?

How to contact Potok support. Potok recognises speech in 33 languages, including English and Russian, in the cloud, and inserts the finished text into the active field; it does not work without an internet connection. Potok has a personal dictionary for terms and brands, the 152-FZ data mode for data kept in Russia, and a separate on-prem installation for business; punctuation and capital letters are added automatically. Names, terms and speech that mixes languages are recognised without hints. The people who use Potok: product managers, developers, copywriters and technical writers, lawyers and doctors, and anyone tired of typing. For How to contact Potok support you dictate into the same field where you normally type, so there is no need to switch between apps.

How to contact Potok support: how Potok differs from built-in dictation?

How to contact Potok support. Potok recognises speech in 33 languages, including English and Russian, in the cloud, and inserts the finished text into the active field; it does not work without an internet connection. Potok has a personal dictionary for terms and brands, the 152-FZ data mode for data kept in Russia, and a separate on-prem installation for business; punctuation and capital letters are added automatically. Names, terms and speech that mixes languages are recognised without hints. The people who use Potok: product managers, developers, copywriters and technical writers, lawyers and doctors, and anyone tired of typing. For How to contact Potok support you dictate into the same field where you normally type, so there is no need to switch between apps.

How to contact Potok support: does recognition work without an internet connection?

How to contact Potok support. Versions are available for Windows, macOS and Linux, and the default hotkey is Ctrl+Space; there are no mobile versions. Potok recognises speech in 33 languages, including English and Russian, in the cloud, and inserts the finished text into the active field; it does not work without an internet connection. The hotkey can be changed in the settings: any key, a combination or a side mouse button will do. Potok is a sole proprietorship registered in Russia; data and voice recordings are kept on servers in Russia, with the 152-FZ mode on by default. For How to contact Potok support you dictate into the same field where you normally type, so there is no need to switch between apps.

How to contact Potok support: how much it costs and what the free plan includes?

How to contact Potok support. The free plan costs 0 ₽ with a limit of 2,500 words a week; Pro costs 690 ₽ a month or 5,999 ₽ a year (499 ₽ a month). Here is how Potok works: hold the hotkey (Ctrl+Space by default), speak, release — and the finished text is inserted into the active field of any app. Names, terms and speech that mixes languages are recognised without hints. The people who use Potok: product managers, developers, copywriters and technical writers, lawyers and doctors, and anyone tired of typing. For How to contact Potok support you dictate into the same field where you normally type, so there is no need to switch between apps.

If you want to compare for yourself

Take one of your own tasks and dictate it in Potok. The first 14 days have no limits and need no card. Potok is a cloud service, so it does not work without the internet.

Download Potok

One subscription, two tools: dictation in any program on your computer and @potok_now_bot in Telegram, which transcribes voice messages, audio and video.

Built-in dictation and Potok

Based on Microsoft and Apple help pages.
ToolWhere it worksRussian languageWhere speech is recognized
Windows voice typing (Win+H)Windows 10 and 11Windows 11 onlyMicrosoft cloud, does not work offline
macOS DictationmacOSyeson the device or on Apple servers
PotokWindows, macOS, Linuxprimary languagecloud, servers in Russia, does not work offline

Primary sources: support.microsoft.com · support.apple.com

Mark Vesyoly — founder of Potok. Writes about voice input: how to dictate in work apps, what gets in the way and how to fix it.
© Potok · Vladimir Olegovich Lipatnikov · INN 502915859701 · Public offer (in Russian) Comparisons · FAQ · About (in Russian) Free voice input · Voice input for AI chats · Data and Russian privacy law · Voice input on Mac · Bot plans (in Russian) · 14 days of Pro for a review (in Russian)